Groundwire: VoIP SIP Softphone App Reviews

After the update all my sip accounts went offline. Even though push notifications work, I can no longer place and receive calls. A terrible update.

Ok, read all of the reviews... This app was highly recommended when I paid $10 for it. I still have more to learn about SIP & VoIP accounts etc. so I never really got any use out of it. I mainly wanted to support a company working on what (still) seems to be important technology. Worth noting is from my very first tech support email to them there was prompt, willing and able support for the asking. I see other reviewers expressing favorable comments despite what is hopefully only a temporary lull in the performance of the app. To the Developers, "carry on!"

Ok the revision 3.0 that broke google voice has been corrected in revision 3.0.2. So back to more stars.

This have been for me, one of the best Softphones programs of all, but since this new version, it freezes a lot, you click buttons and it responds 10 sec later. I like a lot more the last version. I have an iPhone 5C, please fix this because I cant really use the app, unless I wait several seconds before I can use it normally.

Does not work after update to iOS 7.1.2 on iPhone4. Completely unresponsive app. Now how to go back to iOS 5? Who tests this app? Apple forces me to update iOS and break the only app I use every day.

Groundwire is one of the better VOIP apps out there with great features, low battery drain for incoming calls, and decent sound quality. However, with the latest major revision (v3.x) the app had taken a major step backwards in terms of usability, even though call quality has actually improved. The usability issues have made me switch to Bria as my primary app - hence 2 stars. The all dark theme is impossible to see and use outdoors. Its very hard to see (even indoors) if Mute is enabled. Basic call related information like call duration have been removed, or hidden away. Thin fonts with low contrast are hard to read. Overall the app needs a high contrast theme. Bluetooth headset usage is now very buggy - once you mute a call, the unmute doesnt work. DTMF tones are extremely unreliable - have to switch off the headset to reliably enter numbers on the keypad. It doesnt handle multiple (merged) iPhone address books well. You might select a persons cell phone to call, but Groundwire will actually call their work number etc.

Love the new redesign of the app. Thanks guys. Under the hood, this is still the most powerful and solid of the sip clients Ive tried. Everything is configurable.

Please update for ios8 and the 6+!

The best SIP client in appstore. Communication with server works exactly as cisco devices. If you dont need conference feature than Softphone from the same developer is your choice. Самый лучший клиент SIP в App Store. Протокол общения с сервером в программе соответствует стандарту железяк cisco. Если не нужна функция конференции то Softphone етого же разработчика вам подойдет.

This app is great, works flawless and has by far one of the easiest UI and setup out there. Great customization options! Also is a great thing that youre able to do encrypted calls with ZRTP. Not cheap but totally worth it! Also great thing being able to do calls with GoogleVoice. I totally love this App. And the support is really great! Would like if callcentric balance would show up.

Ill start by saying I like the product and have been using it for a couple of years now. What happened in the latests update is that it completely wiped my account settings, forcing me to re-do them (which takes about 20 long minutes). The personalized setting which were tweaked to fit our phone system as well as personal preferences are the result of a couple of years of trial and error. This is definitely laziness and negligence on part of the developers.

This is a great app for family or enterprise use. Great voice quality, flexible options, nice integration with iPhone (and iPad), lovely user interface. And: After some plowing through Acrobits’ wiki and scratching my head a little, I found it supports external provisioning. That’s wonderful: you can set up simple .xml provisioning profiles on a web server (or even in Dropbox’s public web folder) and give your users a click-link that, when clicked on their iDevice, will automatically set this application up. I’ve encouraged Acrobits to improve the description of how to do this, but if I figured it out you probably can too. Really great app, and well worth the small amount of money it costs… especially considering the massive savings VoIP brings! UPDATE: The latest update wiped my users’ settings, grr. But, because I’d distilled them into .xml files, re-provisioning was as simple as clicking a link. So, that part is really terrific. But really now, Acrobits, was it necessary for the update to wipe everyone’s settings? Hmph. …But I’m retaining my five-star rating because of the excellent functionality and call quality. ALSO: This app is not available for the iPad. Why not?

Does not work with iPhone 6. Videos are useless. Preconfigured setups are simply incomplete and dont work with the sip providers. They load a few parameters, not all, and if you want to spend 6 hours doing trial and error you can get it to work, why should you have to? Dont buy.

This used to work flawlessly before it updated, then it wiped all my settings! Now it cant receive phone calls when registered with my phone system, even though I entered the same settings. Thanks for the update!!! Can I get a refund???

This software used to work well, but the quality has declined a great deal. I started using Bria instead, and I now have a flawless phone system. Groundwire started causing audio problem that I think are related to memory usage, as I noticed that quitting programs fixed the problem. I am giving it two extra stars because it worked reasonably well for two years.

These guys do not test their product before publishing it. Groundwire used to work but some releases have been buggy / broken features. This last release added “Do Not Disturb” capability - permanently. You can no longer receive calls. Its been over a month and no fix in sight. This publisher is no longer compelling or viable.

Call recording, Push notifications, support for ZRTP, what more could you ask for?

Theyve removed support for making calls with Google Voice, which was one of the best features of the app! Please bring it back! Prior review: This is the best SIP client for iphone that Ive found, and Ive tried several. A little on the pricy side, but definitely worth it. Has customized setup for lots of different SIP providers, including a pretty decent interface to Google Voice. Some people seem to be complaining that its too complicated, but SIP has a lot of options, and to support lots of different systems, a certain amount of complexity is required. But the interface is clean and logical, and once your accounts are setup, its really easy to use. Give me flexibility any day, much better than only supporting a single (or just a few) providers.

Phoenix2000, GoogleVoice kept changing the way their site is accessed and the only way to keep up with it was to have the login to it thru the App, go thru the Acrobits servers, in their country, when you use Groundwire to make the call from your country. This way, Acrobits was able to "adjust" their procedure to login to GoogleVoice on their (Acrobits) end without needing to change their App programming code each time Google changed their procedure to place a call. I had to stop using the GoogleVoice tie-in, because of this. I almost lost my phone service because Google was going to shut my account down, thinking it was being hacked from Acrobits country..! They (GoogleVoice) sent an eMail to me asking if I was being hacked. Not to mention, my Google login info being on and going thru their (Acrobits) server too.! Theres no encryption used when you login to your accounts. Its not plain text, but its not encrypted, like SSL. If your ISP, or WiFi HotSpot isnt secure, or youre not on your own home router with your own encryption set up, your login info is bouncing around cyber-space too. That alone is bad enough, but now, with this GoogleVoice Tie-in its also going across countries to the Acrobits server as well. Regular SIP accounts still use your regular ISP, or HotSpot connection locally (not via Acrobits servers) , so its as good as that normally is. But that also is subject to if your router or the HotSpot is encrypted. I just simply, and more securely, open my iPad browser and log into my GoogleVoice account to place a call. Yes, its a bit more inconvenient, but way more secure, and until another way is figured out to do it via Groundwire, its best to do it the old-fashioned way. :) Im still using v2.5.5 also, because I dont like this new UI (User Interface) Im hoping a future version will allow both older and newer style of UI, with a settings choice.

This app is still the best functioning with the most options and I had previously given 5 stars but its usability took a step backwards with the V3.x update. They removed a lot of useful and vital information from the main call screen and put it under a separate menu. The fonts used for the numbers on the header are way too small and thin to see in the sunlight. It wont let you bold the font or increase the size. The new scaled text for 6+ is very poorly done, it expands the dial pad to very large numbers but makes the header even smaller than it was before. They need to go back to the way it was. This is one of those cases where there were NO improvements in the update only downgrades in usability and change just for change sake. Terrible!